Support
How can we help?
Quick answers to the most common questions. If yours is not here, email us and a person will answer, usually within two working days.
Please include your phone model and its iOS or Android version. Never send passwords or payment card numbers.
Restore my subscription on a new phone
Open the Countr Pro screen in the app and tap Restore purchase. Use the same Apple Account or Google Account you subscribed with.
Cancel my subscription
On iPhone, open Settings, tap your name, then Subscriptions, then Countr. On Android, open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Countr. Deleting the app does not cancel it.
Ask for a refund
Refunds are handled by the store you bought from. For Apple, go to reportaproblem.apple.com and choose the Countr purchase. For Google Play, open your order history in Google Play and choose Report a problem.
Countr missed a trip
Check that Countr has access to your full photo library, and that Camera location was on when you took the photos. You can also add any trip by hand from the Timeline.
A day shows the wrong country
Open the day, check where the information came from, and change it. Days marked Auto-filled were filled in from your last known country; you can change how gaps are filled in Settings.
Move my data to a new phone
Your travel record lives only on your phone. Restore your phone from a backup, or install Countr on the new phone and scan your photos again. Export a PDF or CSV first to keep a copy.
Delete all my data
In Countr, open Settings and tap Delete all my data. To remove only location history, tap Erase location data.
A tracker rule looks wrong or out of date
Tell us which tracker and what you expected, with a link to the official source if you have one. We check every report.
More answers: common questions, privacy policy, terms of use